Guarantee:
All our Thumper products are designed to make our customers feel good. We stand behind our products 100% and ensure their effectiveness and quality. If you are not fully satisfied with your new Thumper® product, you can return it within 14 days from the date of purchase for refund.
Note: Due to the Personal nature of the Thumper products, any returned product needs to undergo a cleaning process and, since it has been used, cannot be sold as a new item hence a restocking charge of 10% will be applied to any returns.
Refunds are issued for the purchase price less actual shipping costs to the customer. (Please Note: Our List Prices include delivery within Australia - they are not “Free Delivery”). Refunds/credits are issued right after receiving product back on our premises.
Any returned product must be free of defects and include all original packaging, manuals and discs to be eligible for our refund.
Warranty:
Thumper Massager Inc. warrants any Thumper® product to the original purchaser against defective materials or workmanship for normal use and service: For a period of 2 years from the original purchase date. This Thumper Massager product warranty does not apply to any item, which has (i) been subjected to misuse, neglect, accident or abuse; (ii) been wired, repaired or altered by anyone other than Thumper Massager Inc.; (iii) been improperly installed, stored, handled or maintained by anyone other than Thumper Massager Inc; (iv) not been used in accordance with the instructional booklet provided; (v) been subject to abnormal electrical voltages or currents or other abnormal environmental conditions; (vi) had its serial number(s) or dating altered or removed; or (vii) does not apply to expendable components such as base plates, power cords, fuses, drives, rubber bumpers, motor brushes and the like.
In case of manufacturing defect, we will cover shipping expenses inbound and outbound for the first 30 days after purchase.
For any questions regarding our Thumper products and warranty,
please call 02 4447 8822 or email via the Contact page.
JD Marketing - Australia
PO Box 967 Nowra NSW 2541
10 Gardner Rd Falls Creek NSW 2540
